Frequently Asked Questions
Find quick answers about orders, delivery, returns and your account.
Orders
Why do I need an account to order?
An ITurntItDown account is required to place every order. Your account keeps checkout secure and gives you access to order status, delivery tracking, returns, exchanges and saved products. Guest checkout is not available.
How do I check my order status?
Sign in and open Orders. Every order on your account shows its current status and, once it has shipped, live carrier tracking.
Can I change or cancel my order?
Address changes may be requested before fulfillment. Once an order has shipped, we are unable to make changes.
When will I be charged?
Your card is authorised when you place the order and charged when the order is confirmed. A declined payment leaves your Cart untouched so you can try another method.
Where can I find my order history?
Order history lives in your account under Orders, with every order you have placed and the option to buy again or start a return where it is eligible.
Still Need Help?
Our team is here to help. Get in touch through any of the options below.
Support Hours
Mon – Fri, 9am – 6pm PT